Record-Growth Airport Launches New Accessibility Initiative for Travel
Published on 22 June 2026
Whitsunday Coast Airport is further enhancing its reputation as one of Australia's fastest growing airports, launching a new pilot Kerbside Assistance Service designed to make travel easier, safer and more accessible for passengers requiring additional support.
The free service, available from 29 June 2026, will provide pre-booked assistance for departing passengers from the airport car park or designated drop-off areas through to the terminal check-in area.
The initiative forms part of a broader commitment by the airport to deliver a premium passenger experience, with several new accessibility improvements also being introduced, including dedicated spaces at baggage claim and reserved priority seating at boarding gates.
Whitsunday Regional Council Mayor Ry Collins said the new service reflected Council's commitment to ensuring the airport remained welcoming and accessible for all travellers.
"Whitsunday Coast Airport has experienced extraordinary growth over recent years, with passenger numbers reaching record levels and more people than ever choosing to travel through our region," Mayor Collins said.
"As our airport continues to grow, so too does our responsibility to ensure every passenger enjoys a positive experience from the moment they arrive.
"The Kerbside Assistance Service is about providing an extra helping hand for people who may need it, whether that's assistance with luggage, access to a wheelchair or simply support navigating their way to check-in.
"We want every visitor and resident to feel confident, comfortable and cared for when travelling through Whitsunday Coast Airport."
Mayor Collins said the initiative demonstrated how regional airports could deliver customer service standards often associated with much larger metropolitan facilities.
"Whitsunday Coast Airport continues to punch above its weight. While we are proud of our growth, we are equally focused on delivering a premium experience that reflects the warm hospitality our region is known for."
Director Commercial Businesses Craig Turner said accessibility and customer service were becoming increasingly important considerations for airports across Australia.
"Passenger expectations continue to evolve and accessibility is now a critical part of delivering a modern airport experience," Mr Turner said.
"This pilot program has been developed to provide practical assistance for passengers who may benefit from a little extra support between their vehicle and the terminal.
"Importantly, this service complements the assistance already available through airlines and demonstrates our ongoing commitment to continuous improvement across all aspects of the passenger journey.
"We've taken inspiration from leading airports around the country and tailored a solution that suits the needs of our community while remaining practical and sustainable for a regional airport."
Mr Turner said the airport would monitor demand, passenger feedback and operational performance throughout the three-month trial period.
"As one of the fastest-growing r airports in Australia, we are committed to continually investing in initiatives that improve accessibility, convenience and customer satisfaction.
"Whether it's new airline routes, terminal upgrades or improved passenger services, our focus remains on ensuring Whitsunday Coast Airport delivers an exceptional experience for every traveller."
The Kerbside Assistance Service will operate Monday to Friday from 8:00am to 4:00pm (excluding public holidays) and must be booked at least 72 hours in advance.
Airport staff can provide luggage trolleys, wheelchairs and general assistance to the terminal check-in area. The service does not replace airline assistance and airport staff are not trained carers or medical support personnel. Full terms and conditions apply.
Passengers can make a booking by emailing wca@wrc.qld.gov.au.
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For media enquiries, contact:
Greg Martin, Communications and Marketing Manager
07 4945 0617 or Email: communications@whitsundayrc.qld.gov.au