Changes to Face to Face Service Hours

From 1 July, Council is updating face-to-face service hours across the region as follows:

Customer Service Centres:

• Bowen – 9.00am to 4.00pm, Monday to Friday

• Proserpine – 9.00am to 4.00pm, Monday to Friday

• Collinsville Customer Service/Library – 9.30am to 4.30pm, closed 1.00pm to 2.00pm (lunch), Monday to Friday

Libraries:

• Cannonvale Customer Service & Library – 9.30am to 4.30pm, Monday to Friday and 10.00am to 1.00pm Saturday (Library Services only on Saturday)

• Bowen Library – 9.30am to 4.30pm, Monday to Friday, 8.45am to 11.45am Saturdays

• Proserpine Library – 9.30am to 4.30pm, Monday to Friday, 8.45am to 11.45am Saturdays

Enquiries, payments and logging of customer requests can still be made via phone (8.00am to 5.00pm), and via email and online services at any time.

Council’s after-hours emergency phone service remains unchanged, providing support for urgent matters outside of business hours, weekends and public holidays.

For complex enquiries, customers are encouraged to make an appointment to ensure the right staff are available to assist.